Legal Notice Based on the Act on Specified Commercial Transactions
| Item | Details |
|---|---|
| Seller | CEX MATCHA (OTC LLC) |
| Person in Charge of Operations | Rintaro Ohashi |
| Address | 3-55-15-802 Sendagaya, Shibuya-ku, Tokyo 151-0051, Japan |
| Phone Number | +81-80-4123-0084 (Business hours: Weekdays 10:00–18:00 JST) |
| Email Address | matcha@otc-coffee.com |
| Store URL | https://www.cexmatcha.com/ |
| Sales Price | The tax-included price is shown on each product page. |
| Additional Fees | Shipping fees (vary by destination and order; both domestic and international shipping are available, and the amount is shown on each product page and at checkout), as well as any customs duties or import taxes incurred for international shipments. |
| Accepted Payment Methods | Credit card, Apple Pay, Google Pay |
| Payment Timing | Payment is confirmed at the time the order is placed. |
| Delivery Timing | Orders are typically shipped within 2–5 business days. |
| Cancellations | As a general rule, cancellations cannot be accepted once an order has been confirmed. |
| Returns & Exchanges | As a general rule, returns and exchanges cannot be accepted except in the case of defective products. |
| Defective Products | Exchanges or refunds will be provided only if you contact us within 7 days of receiving the product. |